Usage Policy

The products mentioned on the website are either certified or are formulated with using certified ingredients. While the content shared on the website/blog by 'The Hues' is informational in nature, we do not held any liability arising for information.

The products offer are not meant to treat health problems or as an alternative to medical care. The information or advice shared is not an alternative to medical advice, and are based purely on general information available about the product. The user of the products are advised to seek professional medical help to treat any skin or other health condition.

All products are to be used for purposes specified only. Even though the products are pure, we recommend doing 'patch test' to conform their suitability.

The Hues shall not be liable for any loss or damage arising out of usage of products or information shared on the website/blog.

Privacy Statement


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


We use cookies to maintain session of your user. It is not used to personally identify you on other websites.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at


Shipping, Replacement, Cancellation and Refund Policy


In general, our products are shipped within 5-6 working days (weekend excluded) after successful placement of your order. We do charge a flat amount of Rs 100/- for all the orders placed of amount less than 1601/-, which is free otherwise.


None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Exception to this rule is that, when goods are either damaged in transit or wrong product sent or lost in transit, we will replace them with a new product as early as possible.

Any damage to the shipment should be brought to our notice immediately (maximum 1 day) with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.

For the purpose of any modifications or cancellation of your order, write to us at An order can be modified before shipping or cancelled before processing, at the our discretion and the status of same will be communicated to you through mail within 2 working days.

All product or Order related queries are to be raised only with


We don't offer refunds to our customers, unless specifically agreed upon in writing over email only. In case of damaged in transit, wrong products sent or lost in transit, we accept our liability to the extent of replacement of the product only. In case of acceptance of cancellation of any order via email, the refund shall be made after deduction of 20% of order total as cancellation charges.

Late or missing refunds-

Once, your refund has been initiated, the same will be communicated to you through email. Kindly wait for 7-10 working days for your refund to be reflected.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items-

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Any communication by the buyer with the logistics partner directly outside the purview of the website, including but not limited to, delay in delivery, deliver at a different address, shall not held the company liable for any loss.

Reuse Policy-

We do have a policy wherein we accept full-sized empties of the products. Please note that we reuse the empties sent by you, and by using this site, you confirm to us about your acceptance of receiving your products in the such empties, while we take proper care of sanitizing the product empties. We offer a coupon of Rs 70/- on sending us only full sized empties of every 5 products (without any breakage or transit loss). While we accept smaller sized empties, we can not assure you the amount of reward against same. The shipping charges shall be borne by the sender and company has no obligation to refund the same. The coupon will be issued to you after receiving and inspection of the empties sent by you and only good quality empties will be accepted for reward. The right to accept/reject the empties lies with us. You are liable to send us the empty bottles after washing and drying them, and packing them properly. We do not accept any liability of loss or damage in transit.

For more information, you can write to us at